Who we are
Our website address is: https://www.myfilterhouse.com.

Product Guarantees
We take pride in the quality in all of our products sold. If a customer is not satisfied with the quality of their purchase, they have three days after the order is received to return their product, that’s in new condition, for free return shipping. However, their return will still be subject to our return policy, outside of the restocking fee. Please view return policy for more details. In the event that a filter is damaged upon its delivery, we will provide up to one resend of such product free of any shipping chargers. If a product is damaged during its installation, we will provide up to one resend for such product free of shipping. In the event of a customer needing an additional product for any damage, a photograph of the damaged product will need to be provided for a resend to occur. Any photograph that needs to be provided can be sent to sales@myfilterhouse.com

Credit Cards
We accept all major credit cards.

Order Acceptance Policy
In the rare event of us needing, or wanting, to cancel an order, we have the right to do so for all orders. The reception of any confirmation does not guarantee that a customer’s order will always be accepted. If we have collected a payment, we will provide a full refund for canceling an order.

Shipping Policy
All orders under $29.99 will be subject to a $6.50 shipping. All orders that exceed $29.99 will receive free shipping. Most orders will be shipped via USPS priority mail, and will usually arrive in 3-5 business days after being shipped. Any order that is not shipped with USPS will be shipped with FedEx, and will usually arrive in 5-7 business days after being shipped. We are not responsible for any additional time it takes the product to arrive after the item is shipped. In stock orders ship within two business days (excluding custom made filters). Orders are not processed or shipped on the weekends. In the event of a customer needing an item resent due to damages, we will provide the shipping up to one resend. If an item needs to be resent exceeding the first time, the customer can be charged for shipping. If a customer needs to have their package expedited, the customer is asked to contact us a shipping@myfilterhouse.com. Expedited shipping will be charged appropriately.

Multiple Product Orders
If a customer orders more than one kind of product, we will always wait until we can send the complete order in one package. If a customer is waiting on a package because of one item, the customer can request that the other item/s be shipped separately. However, we have the right to approve or deny any request that pertains to this matter. This will be determined by incoming shipments of our products that are out of stock and shipping weights.

Out of Stock Products
In the event that a customer orders a product that is out of stock, we will ship your product as it becomes available. We cannot guarantee any time frame for shipping such orders. We will inform any customer who orders an item that is out of stock, but it is the customers responsibility to cancel such orders.

Returns Policy
Customers have three days to return a product for free return shipping, and to have their fees waived. After the initial three day period, if a customer has received an item that they ordered, is the correct amount, and is undamaged, and they wish to return it, they are responsible for the cost of the return shipping. Additionally, customers will be charged fees for these types of returns. There is a 20% restocking fee for items that are returned to our facility undamaged, and in their original packaging. There is a 30% repackaging fee for any item that is undamaged, and is returned out of its original packaging. There is a 50% damaged return fee for any item that is returned to our facility that cannot be resold due to bent frames, dents, tears in material, smashed, or any other fault that deems the filter unsellable. Since there is a fee for damaged returns, it is the customer’s responsibility to ship their return in a fashion that will protect the filter from damage. Please note that the 50% damaged fee is applicable to all returns. We agree to provide any customer who is charged a 50% damage fee a photograph, and explanation, when requested. All other returns will not be subject to the restocking, and repackaging fees. All sales of custom filters are final. Refunds can take up to three days to process. All customers have thirty days after they received their product to return their item. We will not accept a return that exceeds this thirty day time period under any condition.

To generate a return, please contact us at returns@myfilterhouse.com.

Typographical Errors
In the event of a product having in error in its listing, we have the right to cancel any order associated with such products. In the event of a customer’s credit card being charged for a product with an error, they will be issued a full refund based on the price you paid.

All products that are sold on myfilterhouse.com are aftermarket products. We do not sell any OEM products. Any mention of an OEM product is done so with the purpose of informing the customer of the product our filter is replacing. All products sold on myfilterhouse.com are manufactured by All-Filters Inc.

Taxes will be collected when applicable.

Proposition 65
Some of the filters we sell contain chemicals known to the state of California to cause cancer, birth defects, and other reproductive harm

What personal data we collect and why we collect it

When a customer leaves a comment on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

If a customer uploads images to the website, they should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

If a customer leaves a comment on our site they may opt-in to saving their name, email address and website in cookies. These are for the customer’s convenience so that they do not have to fill in your details again when they leave another comment. These cookies will last for one year.

If a customer has an account and they log in to this site, we will set a temporary cookie to determine if their browser accepts cookies. This cookie contains no personal data and is discarded when they close their browser.

When a customer logs in, we will also set up several cookies to save their login information and their screen display choices. Login cookies last for two days, and screen options cookies last for a year. If a customer selects “Remember Me”, their login will persist for two weeks. If a customer logs out of their account, the login cookies will be removed.

If a customer edits or publishes an article, an additional cookie will be saved in their browser. This cookie includes no personal data and simply indicates the post ID of the article they just edited. It expires after 1 day.

Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about the customer, use cookies, embed additional third-party tracking, and monitor their interaction with that embedded content, including tracking their interaction with the embedded content if they have an account and are logged in to that website.


Who we share your data with
We accept payments through PayPal. When processing payments, some customer data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

How long we retain your data
If a customer leaves a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data
If a customer has an account on this site, or has left comments, they can request to receive an exported file of the personal data we hold about them, including any data they have provided to us. Customers can also request that we erase any personal data we hold about them. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data
Visitor comments may be checked through an automated spam detection service.

Your contact information
A customer’s contact information will only be used for billing and shipping purposes. This information will never be used for any other purposes.

How we protect your data
To keep customers information protected, we use servers that use the latest encryption technique and firewall technology.

What data breach procedures we have in place
In the event of your data being breached on our website, all customers effected will be contacted immediately. We will evaluate the information that is breached and protect it in a new way immediately. We will contact the appropriate institutions we work with, and take the necessary steps to resolving any issue that pertains with them.